Privacy Policy

Your personal data includes any information that could directly or indirectly identify you. This includes but is not limited to:

• Name and job title
• Email address
• Telephone number
• Company name and address
• IP address and device information
• Any other data which could identify you directly or indirectly

Information you provide to us

• Account information — we collect information about you when you register for our Services and make purchases
• Support requests — when you contact our Support Team we capture contact details, a description of the issue and other data required to resolve it
• Payment information — we may store billing and payment information for certain Services
• Website content — our Services may include registrations for webinars, online meetings, surveys, mailers or contact forms

Information we collect automatically

• Cookies and similar technologies — our websites use technologies to track browsing behaviour, links clicked and device type. We may also collect your IP address to personalise our Services
• Usage and analytics data — we collect information about how you interact with our Services to improve their performance and experience

Legal basis for collection

We only collect and process information about you where we have a lawful basis. This means we collect and use your information only where:

• It is required to provide you the Services, including operation, customer support, and security
• It satisfies a legitimate interest not overridden by your data protection rights (e.g. research and development, marketing, protecting legal rights)
• You have given us consent for a specific purpose — you may withdraw consent at any time
• We need to process it to comply with a legal obligation

Communication

We may contact you to provide our Services, send transactional confirmations and subscription reminders. With your consent, we may also contact you with offers of additional services via telephone, text message or email.

Support

We use your information to resolve technical issues, respond to assistance requests, analyse crash information, and repair and improve our Services. Where support is provided from a location outside your country, your personal data is handled in accordance with this Privacy Policy.

Research and development

We use analytics tools — including those provided by service partners such as Google Analytics and DevExpress — to understand how you interact with our websites and Services, in order to make them smarter, faster, more secure and more useful.

Safety and security

We use your information to verify accounts and activity, monitor suspicious or fraudulent behaviour and identify violations of our Service policies.

Legal and business protection

Where required by law, or to protect our legal rights and the interests of others, we may use your information in connection with legal claims, compliance, regulatory and audit functions, and disclosures connected with any acquisition, merger or sale of the business.

Other purposes (with consent)

With your explicit consent, we may use your information for purposes not listed above. For example, we may publish testimonials or featured customer stories to promote our Services.

We do not sell or rent your personal data. We may share information with third parties that help us operate, provide, improve, integrate, customise, support and market our Services.

Service providers

We work with third-party providers for website hosting, application development, backup, storage, payment processing and analytics. Where a provider needs to access information about you, they do so under our close instruction and are subject to policies designed to protect your data.

ConstructionCRM Partners

We work with third parties who provide consulting, sales and technical services to deliver and implement customer solutions. We may share your information with these partners in connection with localised support or custom implementations, or where you have agreed to that sharing.

We use data hosting providers in the US, UK and Ireland to store the information we collect, and apply technical measures to secure it during both transmission and storage — including encryption where appropriate.

We follow generally accepted security standards to protect your information. However, no security system is impenetrable and, due to the inherent nature of the internet, we cannot guarantee that data transmitted online or stored on our systems is absolutely safe from intrusion.

How long we retain information depends on its type. We retain personal data only for as long as necessary to provide our Services and thereafter for legitimate legal or business purposes, including:

• Retention periods mandated by contract, law or other applicable obligations
• Preserving, resolving, defending or enforcing our legal and contractual rights
• Maintaining adequate and accurate business and financial records

After such time, we will delete or anonymise your information. Where immediate deletion is not possible (for example, in backup archives), the data will be securely isolated until deletion is possible.

Account information

Retained for as long as your account is active and a reasonable period thereafter, in case you reactivate the Services or to fulfil contractual obligations, comply with legal requirements, resolve disputes or support business operations.

Content shared on the Services

If your account is deactivated or disabled, some information and content you have provided may remain to allow other team members or users to make full use of the Services.

Managed accounts

Where the Services are provided through an organisation (such as your employer), we retain your information for as long as required by the account administrator.

Marketing information

If you have elected to receive marketing communications, we retain your preferences for a reasonable period from the date you last expressed interest in our Services (for example, the date you last opened an email from us). Information derived from cookies and tracking technologies is retained for a reasonable period from the date it was created.

You have certain rights relating to the information we hold about you:

• The right to request a copy of your information (Subject Access Request)
• The right to object to our use of your information
• The right to correct errors in your information
• The right to request restriction or removal of your information

These requests can be made by contacting us directly:

We reserve the right to modify this Privacy Policy at any time. Revisions will be published on this page and in other appropriate places so that you remain aware of what information we collect, how we use it and how we disclose it.

Where changes are material, we will take reasonable steps to notify active customers — for example, by email or by a prominent notice within the platform.